The drive into the service area is easy and convenient. Service personnel are always helpful and cour
teous. Service recommendations are reasonable and appropriate and respectful of the customer's final decision. My older vehicle has been and still is operating in great condition as this dealership has provided maintenance service according to manufacturer's recommendation.
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I was looking a certain color, model and options. Jeff made sure I got the exact car I was looking fo
r. Finance guy, Sterling was great working up my purchase. I highly recommend this dealership in Wake Forest
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Asked if they could squeeze me in and without hesitation or feeling of invonvenience I did not have
an appointment the place was extremely busy .ABOVE AND BEYOND THANK YOU BALISE SERVICE.!!!
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My advisor Lynn was great at setting up my maintenance and service needs with the technician. Even w
hen I brought my car back for a service problem that wasn't met the first time, he was very prompt at setting it up again and making sure that I had a loaner car in a reasonable amount of time.
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I'm very disappointed that Hyundai Petaluma closed!
I always received outstanding service from the service manager, Nick, and everyone else at this locat
ion. It also was very convenient to stop there on my way between Sausalito (home) and Sebastopol (frequent trips.) Nick always went out of his way to make sure one's car was working well. I feel like I've lost a friend. I originally bought my car when I lived in San Francisco. That Hyundai dealership closed after a short time. After that, I bounced around between Hyundai in Daly City and Burlingame. Petaluma's car dealership was by far the friendliest and most user-friendly. My car now has 107K miles, and I'm very disappointed that I can't get it serviced at this particular dealership.
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