Everything was very professional. From my phone call to schedule service, to the service writer and t
he mechanics. Everything was explained to me thoroughly. No one tried to sell me parts I didn't need. I thought I needed new front brakes and was prepared to pay for them. The mechanics said my brakes were almost new. I literally brought in a list of problems I was having and they addressed every problem and kept me in the loop with needed parts, costs and estimated labor costs. All the work was done very timely. The whole experience was quite refreshing. SNHUC KEEP UP THE GREAT WORK. YOU GUYS REALLY SHINE. Thank you again.
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I was on a 10 hour road trip with the family and 4 hours out of town the rear seat failed and fell ba
ck. Nothing we could do would get the seat to sit up right so for a couple of days my kids were squished together in the driver's side and middle seat. Road trips without space suck let me tell you.
I work right next to the Honda Dealership in Nashville. I don't like them for a variety of reasons, but let's add this one on. I dropped in because it's a fairly high "this has got to be fixed" event and I was willing to pay the premium dealer cost for the convenience of just dropping off the seat next to my work. But no. They couldn't do it. Had to leave the entire car because otherwise they couldn't test the locking mech. Er, yeah, they could... I did while on vacation using a screwdriver and holding it down with my foot. But no, had to leave the whole car for a removable rear passenger seat.
Called Alva's, told them what was up, dropped the seat off, got a call a couple of hours later that it was less to replace it than it was to work on it due to the mech inside being broke, and got a used, but in better shape than my current, replacement seat for what the service call at the dealer would have been.
Was able to get me in right away. Very knowledgeable and trust him with all of my automobiles. Will d
efinitely be back. And will be recommending to my friends.
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