I always recommend Simon’s to everyone I know. I have been going to him for 8 years now. Simon is kin
d and compassionate. Never once has he tried to upsell me, nor has he ever told me something needs to be fixed when it didn’t (which happens often at other mechanics especially as a female customer). I go there for oil changes and all my other car maintenance needs.
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I have been going to Nick's for years and have always received the highest level of service. Trust i
s very important to me and I have always trusted Nick and Phil when servicing my vehicle.
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As always, my service appointment at Neighborhood Wrench went smoothly and with honest friendly faces
. I so appreciate the transparency Doug and his staff offer and they have no problem patiently answering any questions I may have. Neighborhood Wrench is a shop to be trusted with your car and hard earned money.
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I have been taking our family cars to Village Auto for 10 years for all maintenance and repairs. I tr
ust their knowledge and experience. I Always get the Best customer service from everyone and Neil is always available for questions. I recommend Village Auto to all my family and friends.
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They did a quality job on engine, transmission replacement and rebuilding the rear differential on my
2005 silverado pickup truck. The truck now drives like it did new from the show room. Excellent job at a excellent price.
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Burlington Motors – Outstanding Service Once Again!
Burlington Motors – Outstanding Service Once Again!
Well, here I am again at Burlington Motors, th
is time for an oil change and multipoint inspection. But this review isn’t about my oil change. It’s about something that happened today that deserves some serious recognition.
My wife’s car was also dropped off earlier today because she’s been having an issue with the vehicle recognizing the key fob. And yes, before anyone asks, we changed the batteries in both fobs!
Now, here’s where the story gets good.
Tim, the Service Director, recognized that my wife’s vehicle is a 2022, was purchased brand new, and has very low mileage. Rather than simply diagnosing the problem, making the repair, and handing us a potentially expensive bill, Tim took it upon himself to contact the dealership where we purchased the vehicle.
He explained the issue to their service department, pointed out that the vehicle may still be covered under warranty, and actually went ahead and scheduled the appointment for us!
Now THAT is customer service!
Think about that for a minute. Tim could have simply handed us the keys and said, “You need to take this to the dealer.” Or he could have repaired the vehicle himself and charged us for it.
But he didn’t.
Instead, he went out of his way to make sure his customers were taken care of, even if it meant sending the business somewhere else.
To me, that speaks volumes about a person’s character, honesty, and integrity.
I’ve said it before, and I’ll say it again: Burlington Motors knows how to treat its customers. It’s not always about making a dollar. Sometimes it’s about doing the right thing, and that’s exactly what Tim did today.
Tim, you’re a class act, my friend! Thank you for going above and beyond. You’ve earned our trust, our appreciation, and our continued business.
And once again, I get to leave Burlington Motors without having to take out a second mortgage! 😂
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Needed some typical stuff done...L.O.F. and Tire Rotation, but my BRAKES weren't performing like they
should. Mansfield Auto made some suggestions and we agreed on replacing the FRONT BRAKES. They churned it out in no time...Thank You Mansfield Auto!
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