Excellent customer service provided by Garrett Ames
Garrett has provided excellent customer service today. He had created great customer experience. He a
nd other service advisors before him are the reasons that I come to this dealership to service my vehicle instead of the Plano location.
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Zeid provided great customer service while in process of buying car.
We were in parking lot of Hyundai trying to find a body shop (didn't know Hyundai Mesquite didn't hav
e one). Armando came out and asked problem and when found out, said he would try to find us some numbers for body shops.
In the mean time we decided to look at vehicles because we had considered trading both cars in for one anyway.
Zeid was so patient and helpful. We ended up finding a car we liked. Zeid was very good at helping us navigate some the challenges we had since we were not prepared to buy a care.
Employees are always very professional and give good service. I have been getting my cars serviced wi
th ACE for years and they have always taken good care of my cars. They will also inform me on items that need service and a time frame on when I need to get them taken care of. That is one of the reasons I keep coming back for service. They get the job done and in a timely manner and if extra time is needed, they let you know that upfront.
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