We’ve used Lacey Collision at least three times. Our insurance company recommended them initially as
did Subaru. I appreciate the regular repair updates and I appreciate that they take time to explain exactly what will happen and why. Race has been our contact the last two times. He’s organized, laid back and professional.
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After only 7 months my 2019 Ford Fusion had a small dent in my car door from a parking lot accident.
The folks at G&C were friendly and completed the work on time.
I would highly recommend the Windsor G&C staff for any body work needs.
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They went above and beyond and most definitely did not disappoint. Did excellent work and will defini
tely use them for all my car needs in the future.
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North Rockdale Collision rocks. They repaired my Kia on time and clean as a whistle. They called Ente
rprise and got me picked up and had them pick up the car afterwards. Highly recommend on their work and their courtesy and professionalism.
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Lee’s Garage just did a beautiful job repairing my car. What’s more, they did it while I was on vacat
ion for two weeks and had it delivered to my home before I came back. In particular, Stephanie in the front office was incredibly helpful in writing the estimate and reviewing the details with me, guiding me through the process and assuring my car was repaired expertly and timely. My whole family uses Lee’s services and we wouldn’t go anywhere else!
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There was a lot of miscommunication between the service writer, the party that worked on our vehicle.
We have used their services before and had no issues. This time it wasn't a piece of cake. No loaner vehicles available. My daughter's car that was damaged, she took the car in for the repairs and was picked up by Hertz Rental Agency so that she could get a loaner. At the same time we were told by our insurance that the rental services would be handled by them. No charges to us. Hertz people were very rude to my daughter and didn't explain anything to her, basically took advantage. When we returned the car to G&C while picking up my daugther's car, we told the office manager about the problems with Hertz. She wrote everything down and said she would phone Hertz. They had charged my daughter for the rental. The office manager told us that it is most likely a pending charge and won't go through. Not so, she was charged 151.00 just for three day's! I had expected to receive a phone call from the office manager but never did. I e-mailed the service writer about it and he never responded to me. Just recently received a phone survey pertaining to G&C and I let them know how displeased I am. It has taken a lot of time dealing with our insurance company to get them to reimburse my daughter for the rental charges. I was promised a check and I'm still waiting on this. A courtesy phone call from both the office manager and the service writer would have been helpful. We will never use Hertz rental agency. The workmanship is good. Cannot complain about that. Unfortunately, from the get go there were frustrations and problems dealing with my insurance regarding the claim and just seemed to have rolled into G&C confusion and not explaining in detail about the loaner vehicle issue. My daughter was an hour late for work because of this.
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These guys know their stuff. Custom work and basic repairs, they do it all. I plan on returning to th
em for body work as well. 11/10 great business.
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