Khing Ly is above and beyond when it comes to managing and coordinating the great service I've had ov
er the years at Magic. My AC died recently and while trying to repair it they discovered other problems that were keeping the AC from working consistently. Khing did everything he could to get the problem diagnosed properly, parts ordered correctly and the problem fixed as soon as possible. He even went as far as to use his personal vehicle for measurement comparisons to mine to help with the diagnosis.
I've gone to Magic for years for servicing, they've changed a lot over those years but Khing has remained committed to providing quality and timely service each and every time I bring my Tundra in.
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Growing up with a single mom, I watched numerous big name dealerships and car salespeople try to mani
pulate and take advantage of her during the car buying process, and I was honestly so terrified to be buying my first car. After a recommendation to Rich's, I hesitantly made the trip down to their lot. All I can say is it was the most pleasant surprise I ever expected. Both Dante and Chase were extremely welcoming, friendly, and calming. We had an easy conversation about what I was looking for, and they found me the perfect car I had been looking at originally without ever pushing me out of my comfort zone or budget. I never felt an ounce of discomfort or manipulation, and really felt like they were there for me rather than just a commission. They've been so helpful and communicative, and I've had nothing but positive things to say about both Rich's and the car I purchased from them. No matter if you're a scared girl like me about to make their first adult purchase, or just anyone looking for a local, friendly, no BS dealership, I will have nothing but good things to say about Rich's and their staff.
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24115 Snohomish Woodinville Road
Woodinville, WA 98072
4,4
(178 Avis)
IM
Amazing experience!!
Just purchased a Subaru Crosstrek from 405 motors and the experience and expertise from the staff mad
e it an absolutely positive experience. Bari in the finance department made the paperwork extremely easy to understand. He was very kind, helpful, and knowledgeable. The entire process of buying my car was seamless and just a great time. Definitely stop by if you’re looking for a new car!
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Having a problem with a certified pre-owned car that you purchased just a week earlier can be very di
scouraging and unsettling. The Service Department was very friendly and understanding. They took the time to make sure they thoroughly diagnosed the problem of a broken ring. They also kept us in formed as to the progress as to the repairs. We feel that Lee Johnson Chevrolet did an outstanding job of not only providing great customer service, but also doing an excellent job of doing the repairs to our vehicle.
We are very satisfied in the certified pre-owned Chevy Cruze we purchased from Lee Johnson Mazda, but are more confident of the vehicle we purchased after the repairs were done
Kudos to the Lee Johnson Family,
Hank and Sue Gulden
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Michael Joel was great to work with. He helped me find the right car quickly and made the whole proce
ss easy. Highly recommend asking for him.
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