Oil leak, bad news on a weekend. Firestone to the rescue!
Kudos to Kevin and Robert and the Firestone team who squeezed us in on a Sunday to fix an oil leak.
Not just an occasional drip, this leak in our 2012 Subaru Outback was a drip, drip, drip mess and didn't bode well for quick and inexpensive fix. And my wife really needed her car that next week.
Oil leaked somewhere from the bottom of our engine and all over the exhaust and then onto the driveway. It was a mess and, of course, not getting any better. Only wanted to drive the Subaru far enough to get it looked at and repaired. Kevin advised us to bring it in on a Sunday morning. We did and Robert checked us in. Said he'd squeeze us in and give us a call that afternoon.
Fearing the worst, when Robert called...he explained it took their technician some time to figure out where the leak was coming from. Had to run the engine while the car was up on the lift to finally trace it to a pinhole leak in the oil filter. He recommended an oil change and a new filter. I was thinking head gasket, or any number of things that would be expensive to fix and/or require the Subaru to be in the shop for days. What a relief. And we needed an oil change anyway!
So this Firestone team squeezed us in on a busy Sunday, correctly diagnosed the problem and fixed it for about the cost of a premium oil change which we needed anyway. I couldn't be more pleased. We will take our cars there from now on.
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James was able to help with every issue I had with my car, and the dealership was able to fix it prom
ptly. I also loved how when I was waiting in line, James knew every person's name, and was very personal with each of them. This dealership has always been GREAT with their Customer Service, and I continue to tell people about how GREAT they are!
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I found this Company to be very honest in their assessment of my cars issues and I was very happy in
the quality of the repair made. The manager Greg was upfront and transparent regarding the repair and costs; he quoted me a lesser amount than I had originally been prepared for. The car has been reliable since then and I would recommend this shop to anyone looking for an experienced mechanic who really cares about the safety of the clients whose vehicle he works on.
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27630 236th Court Southeast
Maple Valley, WA 98038
5,0
(8 Avis)
DL
Best service
They are a team of experts that 1 have Google expertise. And the other website and seo. Really good c
ouple to meet. Have many ideas and work really well.
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I've been a member at ILKB Falls Church for just over a month now and I absolutely love it! The staff
are amazing at keeping you motivated and coming back for more. Every work out is fantastic and I've noticed changes not only in my body, but in my energy level throughout the day and my mood. The staff and other members push you to reach your fitness goals, but at your own pace. There is always a variety of people, all shapes and sizes, working hard to get a good sweat on. I always leave feeling awesome and excited to come back to class the next day. It's a really fun way to exercise, especially if you're like me and like doing your own thing, but in a class setting. Plus it is ALWAYS awesome to hit something after a long day of work!! I can't rave about it enough, you've got to try it. After just once you will be hooked!
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Great service and attention to detail was provided by the personnel and the owner. They detailed info
prior to making any repairs and provided accurate time estimates for completion of service. I'm a repeat customer and very pleased with their service.
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