Titan Automotive stands for Honesty, Integrity and Professionalism because this review is being writt
en with a 5 Star rating, not for fixing the problem on my car, but the response by the owner after not being able to correct the problem. After three attempts and several parts being changed out the problem was not resolved. I then received a call from the owner apologizing for their inability to be able to correct it( an electrical issue) and informing me he was returning the entire amount of money that I had spent. This amounted to well over $2,000.00 which included labor and parts. I was not asked to return any of the items installed in my car and the check arrived at my house two days later. I want to state in the past other issues have been resolved regarding my car by them with procession expertise. Needlessly to say I will continue to do business with Titan Automotive in the future and I highly recommend others seek out their services.
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They have excellent service and excellent Customer care. Everyone is so friendly and nice. Everytim
e I bring my car here, they are always here to help and really care.
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Taylor and Norman are the best, most honest mechanics I've ever encountered. My experience:
Two we
eks ago my check engine light came on. I have an OBD2 scanner so I identified the codes. One was a bit strange, so I called. Taylor graciously took about 10 minutes out of his day to look up the codes and talk to me about the issues I was experiencing. There was a service bulletin out for one of them, so he recommended I go to the dealership for it. Major points for honesty here - he sent my business somewhere else that was better equipped to properly diagnose the issue.
The dealership gave the diagnostic report and quoted me $1800(!) to replace the MAF sensor and throttle body. These aren't difficult to do, so I said no thanks and paid the diagnostics fee, figuring I could do the repair myself. I bought an OEM MAF sensor and some cleaner for the throttle body, but my drill wasn't strong enough to remove the screws holding the throttle body in place.
That's when I brought my car in and spoke to Norman. At this point about 2 weeks had passed since my initial call. He actually remembered when I called Taylor just from overhearing his half of the conversation. I was really impressed by this, these shops can get really busy.
In addition to installing the MAF sensor and cleaning/relearning the throttle body, I also had them do my oil change and tire rotation, and replaced the serpentine belt. I won't say the final bill but they came in more than $1000 lower than the dealership's quote, even including the additional work.
This is actually my second time here, the first was a few years back when I asked for a mechanic's check on two used cars I was considering buying. They warned me off one because of issues with the make and model that had caused a string of recalls. On the other they showed me evidence of an accident/partial suspension rebuild that wasn't on the Carfax report, which I used to negotiate a lower price with the seller. That second car is the same one I brought in this time.
They absolutely have my business for as long as I'm driving.
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Highly recommend giving them a shot for any car maintenance that maybe needed! Took my car in today a
nd received the best service! very friendly and professional and price is right!
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