Went to take my car in to get my oil changed as the milage was over 1,000 miles from the recommended
milage of when it should be serviced again. I wanted to get it done ASAP.
Arrived at the service center around 8 AM as that is when I was told the previous day that they start. I knew I was going to have to leave it there as there were other cars in the lot. To help try to have them finish my car ASAP, I told them two things aside from wanting my oil changed:
- No car wash
- No vacuuming
Essentially, I just wanted them to bring my car into the building, change the oil, go park it somewhere, then call me to come pick up my car. That is it.
It took them almost 10 hours to get to my car and have it serviced, which would have only taken them probably 30 minutes or less to do it.
When I finally got my car after receiving the service, I noticed that they had vacuumed my car, which was one of the things I I specifically asked to not have done. This kind of irked me as that I could have received my car sooner if they would have done what I asked and not vacuumed. I know there are people wondering why I am getting upset about something about that right now. It is the principle of the matter where if you ask for something not to be done, don't do it. Aside from that and the near 10 hours I had to wait, everything else got done. You would think they would go and dwork on the cars.that could be done rather quickly.
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Transmission died in Omaha. We live in Kansas City area. Started calling dealers (due to extended wa
rranty). Everyone said, "See you in August". Rae told us to come on in, they'd get us in that day. She also gave us the name of a tow truck driver that was great (Triple T Towing)
They checked and also found that repairs could be weeks away. Jill spent the next two hours trying to talk to any and everyone to try to either get them to fix it or allow the extended warranty to cover them fixing. She had tons of other work to do and could have told us it wasn't her problem but she made it so.
In the end, Jill found a dealer that should be able to fix it before the end of the month.
Hubby had to drive up to rescue us. He wouldn't get there until after we left. Jill emptied her car. She loaded up all of our stuff and took us to Mama's Pizza. She didn't just drop us off at the door.. She checked with them that we could stay awhile and helped us drag everything in.
Both of those ladies did their job above and beyond. The mechanics we talked to while we were there were focused on doing their best job.
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Kent was awesome from the first phone call to day of pickup. I dropped my truck off Monday night to
be looked at Tuesday and by noon Kent called to tell me what he found and how much it was going to cost if I wanted him to fix it. His prices are fair and the guy knows what he's talking about. He was quick and I will be taking anything that i need done on my truck back to him every time. Thanks Guys for making my truck sound normal again.
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