I had a great experience down at Harnish GMC! Through my process I worked with Reggie, Paul and Billi
e for financing. Each and every one of them went above and beyond to make me feel comfortable and for everything to run smoothly! I had my 3 year old with me as well and everyone was quick to jump in with different ways to entertain him. I would highly recommend going down and working with these wonderful people!
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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Went in for a oil change on my Colorado and left in a new blazer. The sales person Tony was so helpfu
l, kind and helped me get the price I needed. This is my 3rd vehicle from this company and I have never been dissapointed.
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Riverside Ford has joined the Sunset Auto Family and is now Sunset Ford of Sumner. I could not be ha
ppier with this change! The Sunset Auto Family is known for giving their customers more with Warranty Protection For Life and Oil Changes for Life. Their service department is impeccable and I can't wait to bring my vehicle in for a free oil change !
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I bought a RX on Feb 22. Overall, great experience of sales agent who is knowledgeable, professional
and kind.
The facility inside the dealership is amazing with all complementary beverages and snacks.
But the receptionist lady was helpful when I arrived at dealership. Didn't greet nor even ask whom I was looking for. Just staring at me which was embarrassing. .
Cindy in Sales and Tom in Financing went over and beyond to help me and my wife get a vehicle that ma
tched our preferences and within our budget. I highly recommend when you go to ask for Cindy and let Tom work his magic when looking for a vehicle. I've told all my friends and will go back again if we have a need for another vehicle.
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