I absolutely appreciate the Customer Service and Support from the shop! I’m from Cleveland and used t
o having my brother who owns his own shop work on my repairs. Well they come close! They thoroughly inspected my car to see what was going wrong with the charging system. And what I really like is that they are not just trying to get money from you. They want you to be a repeat customer and it shows. I actually drive from across town about 30 minutes to go to the shop because of the great service and I know that my vehicle will be fixed right. As an example, I took my car to one of those 10 minute oil change spots and they put the wrong bolt/piece back on my car. A Auto saw it and fixed it.
I’m going to just end with saying I highly recommend them hands-down, 100 times over, they are a trusted mechanic! Feels like family and it feels like I’m back at home. I’ve been using them on and off for about two years, from oil changes to major repairs on my used 2013 Ford Edge.
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Came here for an oil change and requested a coolant leak check as well. After getting a few questiona
ble quotes from other businesses, Double D was very straight forward on pricing & transparent on how my appointment would go. When I walked in the door, I was greeted by name (on my very first visit), and with a smile! Everyone I interacted with was friendly and professional. The waiting area is very clean, and they have snacks and water as well. I got a clear run down of how my inspection went & a timeline to help me keep up with preventive maintenance in the future. No up-charges or hidden fees. I will definitely come back. Thank you!
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