This is our 2nd time going to bay city auto. We plan on coming here from now on. Kris and team provid
e excellent service and timing. I would highly recommend bay city auto.
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Ali(OWNER) is one of the most professional and genuine shop owners I’ve met. I brought in my Lexus LC
500 (140K CAR) for high-performance brake pads and rotors, and the level of detail he put into the job was incredible. He was friendly, transparent, and kept me updated the whole way through.
Even when I forgot to bring a few new parts (TOTALLY MY FAULT), Ali found a way to reuse my old sensor, saving me both time and money. Most places would’ve just charged extra or delayed the job, but he focused on getting results and doing it right.
The price was very competitive, and there was zero pressure to buy any extra services. Just honest, quality work. If you’ve got a high-performance car or even a regular commuter, I can’t recommend Ali enough.
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Hyundai Fremont was great...however rest of Hyundai provided terrible service
Hyundai Fremont was great. Nick took care of the paint issue very efficiently once I went to Fremont.
The rest of Hyundai including Hyundai America call center and the case manager (Pamela) assigned and her supervisor was horrendous. San Leandro Hyundai also never followed through after they took the pictures...never submitted it to Hyundai. Stevens Creek Hyundai would also not help. This case took 3+ months to resolve because of complete incompetence elsewhere in the organization. I should've gone to Fremont Hyundai to begin with.
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