Question about an exterior mirror - Excellent customer service and knowledgeable staff
I called this morning because I was having trouble with the passenger side mirror and wanted to conf
irm it would it be o.k. to stop by. While I was welcome to bring the car by, there was no guarantee anything could be done with it today. When I stopped in, the staff member who went to look at the mirror was knowledgeable about what might be done to make it function properly and was able to get it working again. I know this is often not possible and should not be an expectation. That makes me all the more grateful!
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Big thanks to Kevin Havey and the team! Being a single woman can be intimidating when car shopping. I
was pretty anxious after a horrible experience at a different local dealership (not Zimbrick). Kevin was really easy going, very knowledgeable and communicated each step of the process. The team made me feel more comfortable than any dealership I've gone to before. Thanks Kevin!
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As always they took my vehicle in on time and addressed my concerns. They looked things over and fou
nd nothing that warranted my concerns. Likewise I wasn’t billed for work that was unneeded. So grateful, thanks Daryl and crew.
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The service was prompt - I arrived at their opening time of 7:30 and was first in line to be serviced
. I depend on their honesty regarding what is needed to be done for uninterrupted service.
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It is a pleasure working with Mike and Tony. I had an issue with an engine light and steering wheel c
ontrol, and resolving this with Mike & Tony was a breeze. Communication is excellent, clear and kind.
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I had them check the car for services required at 100,000 miles. They drained and changed the transm
ission fluid and did other services. It was done in the time promised and I was satisfied with the service and price, as quoted.
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I was in Middleton visiting my son. My 2006 Nissan had a battery cable issue as I was ready to leave
town to drive back to North Carolina. The great staff at Jim's garage diagnosed and fixed my car in one hour and had me on the road. What a knowledgeable great, honest, polite garage to have your car fixed. I thank them so much for being great people and helping me in my time of need.
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I heard a noise in the engine compartment and was able to get that investigated and repaired promptly
. Like d the cost as well. Definitely recommending Mc Dermott‘s
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