Christine said they are middle of the road. They do good work with knowledgeable mechanics, however, the previous visit 5 years ago was a very bad experience. At that time, the business did unauthorized work. This time, the vehicle was completed with no call to let her know when it was done, as was promised. She went in to the office and no one was there for at least 10 or 15 minutes. She stated Rick, the owner, came out and seemed agitated to see her. She became disillusioned at this time, because he ignored her at 1st and instead went on and on with his phone call. She stated Rick showed no appreciation of the too steep, expensive work they did for her, last time or this one.

Non recommandé

Rick W. de Marv & Mike's Transmission and Auto Repair a répondu le 01/23/2019 05:27 AM

Thank you for your candid response, however your response requires a little clarification of fact. You were told several times that when the vehicle was completed that we would call you and let you know when it was ready for pick up. You took it upon your self to show up with out every receiving a call from us to let you know that the car was done and it was not done or we would have called just like we said we would. You showed up un announced during our receptionist lunch break. So yes because you rushed us to complete the job when it really wasen't done yet and you showed up
during our receptionist lunch break I am sure you did have to wait a short amount of time for me to become available to provide some assistance. You are not our only customer, all off our customers are important to us and we want to do the best job that we can for everyone, when you came in I was in the middle of dealing with another customers problem as well as fighting a deadline to get parts ordered for that customers vehicle so that we could get that customers car back to them as they need their car just like you do. I am sorry that you took me trying to concentrate and not forget what I was trying to do as a sign of disillusion? You made yourself a priority whether I was prepared to deal with you or not and as soon as I was able to help you I did. As for the "too steep price" what we charged for this job was industry standard for the scope of the job so I am not sure what formula you are using to determine how much the job should have cost? Maybe in the future you might want to try to be a little more understanding towards others and a little less of a critic?

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